FAQ & Policies
Answers to the questions we get most often. If you can't find what you need, contact us.
Frequently asked questions
How do I receive my template after purchase?
Online checkout is not available yet. Email norda@duck.com before paying so we can confirm the order, delivery method and payment details.
Do I need to create an account?
No. NORDA doesn't have customer accounts. Until online checkout is enabled, orders and delivery arrangements are handled directly by email.
What currency do you charge in?
All listed prices are in US dollars (USD). The final amount and payment method are confirmed with you before an order is placed.
Can I use a template for a client project?
Yes. Each template comes with a single-project commercial license. You can use it for one website — yours or a client's. For multiple projects, purchase a separate license for each project. NORDA Plus is not currently available.
Do you offer refunds?
Digital products are delivered after an order is confirmed. If a delivered file is broken or does not match its description, contact us so we can correct the issue or assess a refund. See the Payment & Refund Policy below for details.
Can I cancel NORDA Plus?
NORDA Plus subscriptions are not currently available for purchase, so there is no active recurring plan to cancel.
Do the templates work with any framework?
They're built in plain HTML, CSS and vanilla JavaScript — no framework required. You can drop them on any static host (Netlify, Vercel, GitHub Pages, your own server) or adapt them to React/Vue/Svelte if you want.
Terms of Use
By purchasing a template or digital product from NORDA, you agree to these terms.
License. Each purchase grants you a non-exclusive, non-transferable license to use the product on one project. You may modify it freely for that project.
Restrictions. You may not resell, redistribute or sublicense the templates as-is, in whole or in part, or include them in a competing template library.
Ownership. NORDA retains all copyright to the original template files. You own the modifications you make and the content you add.
Delivery. Digital delivery is arranged after an order is confirmed. No physical goods are shipped. Online checkout and automatic delivery are not currently enabled.
Changes. We may update these terms from time to time. The current version is always posted on this page.
Privacy Policy
What we collect. When you submit the contact form, we receive the name, email address, subject and message you provide. When you use support chat, we receive your chat identifier, ticket details, messages and any files you choose to attach. Do not send sensitive payment information through the website.
How information is processed. Contact form submissions and support chat requests are sent to our Cloudflare Worker for processing and support handling. Messages and attachments may be forwarded to Telegram so NORDA can respond. Cloudflare and Telegram process data under their own privacy terms. We do not sell your personal information or use it for advertising.
Browser storage. The website stores preferences and cart contents in localStorage. Support chat also stores a random chat identifier, your name if provided, the current or last ticket, notification preferences and a local archive of closed tickets. A session marker may be stored in sessionStorage to control the intro screen. You can clear this information through your browser settings; doing so may remove your locally stored chat history and cart.
External services. The site loads fonts from Google Fonts, the GSAP animation library from jsDelivr, and some product images from Unsplash. These services may receive technical information such as your IP address when your browser requests their resources. We do not currently use third-party analytics or advertising trackers.
Your rights. You can ask us to delete your email from our records at any time by writing to norda@duck.com.
Payment & Refund Policy
Payment. Online payment processing is not currently enabled on this website. Do not submit payment through the site. Contact norda@duck.com to agree on an order and payment method before paying.
Refunds. Digital delivery is arranged after an order is confirmed. Refund eligibility is assessed based on whether delivery has taken place and whether the delivered files match the description. We do offer refunds in these cases:
- The file is broken or doesn't match the description.
- You were charged twice by mistake.
- Your order has been paid for but delivery has not yet been completed.
For an order or refund request, email norda@duck.com with your order details. We aim to respond within 2 business days.
Subscriptions. Recurring subscription billing is not currently available through this website. Any future subscription terms will be confirmed before purchase.